ALQUA E-MART (OPC) PRIVATE LIMITED
At Alqua E-Mart, we promise a shopping experience filled with vibrancy and excellence! We take pride in ensuring that your orders are meticulously packaged and delivered with the utmost care. However, we acknowledge that unforeseen circumstances may arise, leading to dissatisfaction with your purchase. But worry not! Our dedicated team of troubleshooters is readily available to assist you with all issues. Your satisfaction is our utmost priority, and we are committed to ensuring that your shopping journey with us is seamless and delightful. Rest assured, your needs are met with a warm and friendly touch.
CANCELLATION POLICY EXPLAINED: HOW IT WORKS
You have the flexibility to cancel your order either before it is dispatched or within 3 hours of placing the order, whichever occurs first. Additionally, partial cancellations or canceling individual items from an order after it has been placed are NOT permitted. To initiate a cancellation, please reach out to us at [email protected] and submit your request. For prepaid orders canceled within three hours of placement on the website, a full refund will be initiated. Please note that the refund process will take approximately 24-48 business hours, following the proper processing of the cancellation request by our team. Kindly note that we are unable to accommodate order cancellations after delivery due to hygiene reasons. Alqua E-Mart reserves the right to refuse transactions or delay the refund process by 3-6 months for users with a history of questionable charges, such as bulk order cancellations, occurring more than once.
DAMAGED PRODUCTS DELIVERED? HERE’S WHAT TO DO
In the event of damaged products, you must report the issue within 2 days or 48 hours of product delivery to request a replacement or refund. Upon thorough verification of the damaged product(s) by our team, you will be eligible to receive a full refund or a replacement.
RECEIVED A WRONG OR INCOMPLETE ORDER? STEPS TO RESOLVE
If you receive wrong or incomplete products, don’t worry! Simply report the issue within 2 days or 48 hours from the delivery date, and we will promptly replace them for you. For any wrong or incomplete orders, we recommend providing an unboxing video for documentation purposes.
ADVERSE EFFECTS FROM PRODUCTS: WHAT YOU NEED TO KNOW?
While Alqua products prioritize safety, we strongly recommend conducting a Patch Test for sensitive skin or allergies before full application. If adverse reactions occur, discontinue use and promptly contact our customer care team. Please follow the product usage instructions diligently to minimize any potential risks.
We do not offer any Dermat Treatments.
We do not offer monetary Compensation.
No Product Returns Policy, Especially for Used or Open Sealed Products.